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Senior Technical Applications Support Analyst buy in US, Free Classifieds Ads

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Request Technology-Robyn Honquest
Senior Technical Applications Support Analyst 80% supporting applications, 20% small projects. This role is supporting applications, Remedy ticketing software, may move to ServiceNow. Windows, Citrix, SQL server experience is required. Must have a working knowledge or good with all things listed in the qualifications. Salesforce support is a big plus. Clean up app inventory list. Ticket comes in and route to Seniors who should take it. Offshore experience is a big plus. Need great soft skills. Some night and weekend work for deployment. Functional/Technical Skills- Responsible for the analysis, troubleshooting and resolution of second and third level service desk incidents while adhering to departmental procedures - Partner with the Infrastructure and Application teams to ensure that problems are resolved in an efficient and timely manner - Configure, maintain, upgrade, deploy and install applications and/or application changes in compliance with software development life cycle (SDLC) procedures. Also, ensure the steps taken do not have a negative effect on the production environment. - Monitor and manage system performance and availability of 3rd party and internally developed applications - Possess the ability to write complex ad hoc queries for data analysis and troubleshooting purposes - Troubleshoot and resolve advanced application issues from the server perspective, utilizing logs, administration or monitoring tools, server configurations and other techniques - Manage and troubleshoot application integration issues, understand the supporting integration tools and data flow - Recommend and design system changes or enhancements, giving primary consideration to the feasibility, maintainability, internal customer needs and overall cost/benefit and quality requirements Bachelor's Degree in IT or equivalent required- 5 - 8 years experience in IT or related field - Must be able to analyze, diagnose and solve complex issues independently as well as cooperatively - Windows Operating Systems (2003 and 2008) - SQL Server (2005 and 2008) - Citrix Publishing - Client Server Application Installation and Configuration - Web-Based Application Installation and Configuration - Technical Architecture Designs are configured (Client Server, Citrix and Web-Based) MYK62683JR
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